At PetAccessoriesE, we strive to provide you and your beloved pets with the best products and shopping experience possible. However, we understand that sometimes things don’t go as planned. Whether the product didn’t meet your expectations or there’s been an issue with your order, our returns policy is designed to make the process as smooth and hassle-free as possible.

Eligibility for Returns

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Please note that certain items, such as personalized or custom products, may not be eligible for return.

Return Process

1. Contact Us: To initiate a return, please contact our customer service team at [email protected] with your order number and a brief explanation of the reason for the return. Our team will guide you through the process and provide you with any necessary return authorization.
2. Pack Your Items: Carefully pack the items in their original packaging, ensuring that all parts and accessories are included. If possible, please use the original shipping box.
3. Ship the Return: Once you have received return authorization, you may ship the item back to us using the carrier of your choice. Please note that you are responsible for return shipping costs unless the item is being returned due to a defect or an error on our part.
4. Refunds: After we receive your returned item and inspect it, we will process your refund. Refunds are typically issued to the original payment method within 5-7 business days. Please be aware that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.

Exchanges

If you need a different size, color, or product, we recommend returning your original item and placing a new order for the item you want. This ensures that you receive your replacement item as quickly as possible.

Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact us immediately at [email protected]. We may ask for photos or other details to help us assess the situation and ensure that we resolve the issue to your satisfaction. In such cases, we will cover the return shipping cost and send you a replacement at no additional charge.

Non-Returnable Items

Please note that some items are not eligible for return. This includes:

• Personalized or custom-made items
• Gift cards
• Items marked as “Final Sale” at the time of purchase

Returns Policy Updates

We periodically update our returns policy to better serve our customers. We encourage you to review this page regularly for the latest information.

At PetAccessoriesE, we are committed to ensuring your complete satisfaction. If you have any questions about our returns policy or need assistance with a return, please don’t hesitate to reach out to us at [email protected]. Your feedback and satisfaction are important to us, and we’re here to help in any way we can.